since 1976
since 1976
smart Malaysia is proud to announce the launch of smartCare, an advanced aftersales service program designed to ensure the roadworthiness of all smart vehicles and provide proactive support to existing smart owners. This comprehensive program encompasses a range of services and features aimed at enhancing the premium ownership experience and maintaining the highest standards of safety and reliability.
smartCare Programme introduces eight key highlights to the smart aftersales ecosystem, providing unmatched Digital Experience, Reliable Battery Management, and Aftersales Service that includes Live High Voltage (HV) Battery Monitoring, Aftersales Digital Services via the Hello smart App, Local HV Battery Repair Partner, Warehouse & Logistic Partner, Service Outlet Facility with HV Battery Rooms, EV Chargers at all smart Outlets, Qualified EV Technicians, and Body & Paint Facilities.
Live High Voltage Battery Monitoring System
A unique aspect of the smartCare ecosystem is the Live High Voltage Battery Monitoring system. This advanced safety feature is designed to offer pre-emptive solutions for potential issues through real-time monitoring of battery health in smart vehicles. Available in all modern smart vehicles, this system allows the car to provide alerts directly to smart Central, ensuring that necessary actions can be taken promptly to maintain optimal performance and reliability.
By ensuring the highest levels of safety for our customers, safeguarding vehicles, and providing peace of mind to smart owners, this system represents a cornerstone of our commitment to excellence. The Hello smart App further enhances the ownership experience by enabling owners to effortlessly book services, access user guidelines, and receive emergency assistance through a user-friendly interface. Additionally, owners can contact the smartCare Centre at 1-800-22-8877 for any inquiries, ensuring prompt support and assistance on their vehicle whenever needed.
Comprehensive Battery Health Diagnostics
Our partnership with local HV battery repair services is a distinctive feature of smartCare. This collaboration in battery management empowers smart Malaysia to deliver swift and eco-friendly repairs by reusing functional components, thereby minimizing downtime and significantly reducing environmental impact. The qualified battery technicians at our local repair partner centre are committed to providing the highest level of care for your smart vehicles, supported by their prestigious Qualified Certificate of Training.
Importantly, our team at smart Malaysia consists of highly trained EV experts, supported by smart Central in China, ensuring top-tier aftersales service through continuous training and up-to-date knowledge of EV technology. These local talents distinguish themselves with globally acknowledged high-level expertise, delivering the highest standards of professionalism. Having a local HV Battery Repair Partner is crucial for guaranteeing user safety and building confidence in owning smart all-electric vehicles.
Comprehensive Aftersales Service
smart Malaysia takes pride in partnering with a reliable warehouse and logistics provider to ensure parts are readily available and efficiently managed. With more than 3,000 SKUs and over 10,000 parts in stock, this partnership reduces wait times and enhances service efficiency, which is crucial for smart owners needing quick car repairs.
smart Malaysia is the only brand with a dedicated and unique HV Battery Room, ensuring all battery storage and tasks are performed safely and securely. This specialized facility highlights our commitment to providing exceptional care, setting us apart from competitors. It showcases our dedication to both environmental safety and customer security, demonstrating our steadfast focus on maintaining a safe business environment.
Additionally, smart Malaysia is proud to introduce The Body & Paint (B&P) facilities located in smart Ipoh, smart KL B&P, and smart Penang. These facilities are equipped to handle various services such as insurance claims, windscreen replacement, body painting, and body repair. They provide customers with genuine parts, ensuring the retention of vehicle warranty status and maintaining the highest quality standards. Moreover, all 10 smart outlets nationwide are equipped with EV chargers, offering convenient access to both AC and DC charging facilities.
"We are thrilled to introduce smartCare, a testament to our commitment to providing exceptional aftersales service and support to our valued customers. Our objective is to ensure that every smart vehicle is roadworthy and that our owners receive the proactive, reliable service they deserve. With smartCare, we are setting a new standard in the Electric vehicle segment by providing stringent quality benchmarks to bolster customer confidence in owning an all-electric vehicle. We combine advanced technology, environmental responsibility, and unparalleled customer care," said Zhang Qiang, Chief Executive Officer of smart Malaysia.
Join Our smartCare Customer Day Event to Learn and Experience More
smart Malaysia is excited to host a smartCare Customer Day event, inviting all smart car owners to join us for an informative and interactive session. Attendees can expect Technical Insights, where our product experts will share valuable information about vehicle operations, charging procedures, and maintenance best practices. Hands-On Demonstrations will teach customers how to conduct vehicle inspections, perform basic maintenance tasks, and optimize their smart car's performance. Additionally, attendees will benefit from smart PRO Tips, offering insider advice on checking tire conditions, monitoring vehicle lights, managing battery range, knowing when to change wiper blades, and more.
The next stop will be at smart Ipoh and smart Alor Setar on 22 June 2024, 10am. Join us as we empower smart car owners with the knowledge and skills needed to keep their vehicles running smoothly and efficiently.
"We believe that informed owners are happy owners. Our smartCare campaign is designed to provide practical support and guidance to our customers, ensuring their smart experience remains enjoyable and hassle-free," said Zhang Qiang, Chief Executive Officer at smart Malaysia.
Elevate Your Driving Experience with smartCare
Own a smart #1 and unlock the All-Inclusive Premium Ownership Experience. With smartCare, you receive an 8-Year/200,000km High-Voltage Battery Warranty, an 8-Year/150,000km High-Voltage Component Warranty, a 4-Year Unlimited Mileage Vehicle Warranty, and a 2-Year Unlimited Mileage Spare Parts Warranty. Enjoy peace of mind with 24/7 Roadside Assistance, ensuring hassle-free and worry-free driving.
The On-The-Road Price (without insurance) of the smart #1 Pro, Premium, and BRABUS – with Sales and Service Tax – are RM169,000, RM209,000, and RM249,000 respectively.
